納入した製品が破損していた場合の対応は？ | オーエスジー

What should I do if the delivered product is damaged?

[If there is damage to the appearance of the package when receiving the package]

・ If there is damage to the appearance of the cardboard box / cushioning material envelope, please refuse to receive it if possible.

After refusing to receive, the shipping company will contact the shipping company and Logis will respond.

・ If there is damage to the cardboard box / cushioning envelope and the product is also damaged after receiving / opening

Please ask the shipping company to pick up the cardboard box/cushioning envelope and the product when it arrives.

　

* If multiple items are bundled

・Please ask the shipping company to pick up the damaged product and the cardboard box/cushioning envelope.

・Please also contact the shipping source, Logis. (Please check the bottom of the page for contact information)

 

[If there is no damage to the appearance of the packaging at the time of receiving the package, and there is damage to the product]

・Please contact the shipping agent, Logis.

・ The cardboard box / cushioning envelope that arrives will not be discarded, but will be picked up by us with the damaged product.

 

* If the customer confirms the damage after the delivery is completed, please take the above measures promptly.

 

[Contact information in case of damage to the OSG product after receiving the luggage from the shipping company]

 

1) Please check the shipping source and contact us with the following information.

a) OSG Project Product EDP Number or Special Item Drawing Number
b) Product name of the product
c) Shipping companies
d) Damage status

The appearance of the cardboard, the state of damage to the product, the number of pieces, etc.

 

2) Contact information of the shipper

Please check the invoice attached to the shipment and contact the shipping company with the above details.

 

Logis Tokyo

TEL : (03)3790-5591
FAX : (03)3790-5592

Logis Nagoya

TEL : (052)339-1380
FAX : (052)331-0840

Logis Osaka

TEL : (06)6531-3573
FAX : (06)6531-3976

OSG Logitech Center

TEL : (0533)92-0080
FAX : (0533)93-1300